How to apply - refer to our COVID-19 page

*URGENT NOTICE*  To submit an online application form please go to our COVID-19 Page.

Due to the current coronavirus outbreak we have made some changes as to how you should apply. Please do not complete the enquiry form below. Go to our COVID-19 page to see details on how to complete our online application form - even if the help you require is not Covid-19 related.

Please do not send anything to us by post; our office is closed.

ABTA LifeLine is here to help travel industry colleagues in times of hardship. We do our absolute best to provide the most effective help to your personal situation. In order to determine how best we can help you, we need to make a thorough assessment of your circumstances including your current financial situation. 

You will also need to demonstrate that you have explored opportunities for help from the State and other supportive agencies. Visit for advice on your benefit entitlements.

Please complete the form below and we will be in touch. Alternatively, you can email us at

Once we have confirmed your eligibility we will send you an application form.


In order for us to get an accurate picture of your present circumstances, please fill in the details below. All information is treated in strict confidence. Please check your spam or junk mail as occasionally our response may be sent there.

To submit an online application form please go to our COVID-19 Page.

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Your consent is required to allow us to pass your details in confidence to other organisations regarding matters relating exclusively to this application. If you'd like to learn more about how we use your data, please see our Privacy Notice.